5 Ways to Fix Amazon Silk Browser Not Working on Fire TV Stick

Quick Fixes

• Force stop the Amazon Silk Browser.
• Clear the Silk Browser cache and data manually on your Fire TV Stick.
• Reinstall the Silk Browser.

Basic Fixes

• Check your network connection: Open Fire OS settings via the Gear icon at the top right. Navigate to Network, pick connected Wi-Fi, and ensure the status says Connected to the Internet. Tap the Run Speed Test button.
• Disable VPN: Disconnect the active VPN connection on your Fire TV Stick from the dedicated app and reopen the Silk Browser.
• Restart the Fire TV Stick: Tap the Gear icon > select My Fire TV and pick Restart.
• Update the Fire OS: Head to the My Fire TV menu under Settings. Select About > tap Check for Updates.

Fix 1: Update or Reinstall the Amazon Silk Browser

If Silk Browser isn’t working on your Fire TV Stick, update it from the App Store or reinstall it using these easy steps:

Step 1: Select the Gear icon at the top right and pick Applications.

Step 2: Select Manage Installed Applications, pick Silk Browser in the list, and select Uninstall.

Step 3: Next, open App Store and search Silk Browser to install it.

Fix 2: Force Stop the Silk Browser

Force-closing the Silk Browser refreshes the app to fix glitches that are preventing you from opening it on the Fire TV Stick.

Step 1: Expand Fire TV Stick settings with the Gear icon at the top-right.

Step 2: Select Applications > navigate to Manage Installed Applications.

Step 3: Locate Silk Browser among installed apps > select Force Stop.

Fix 3: Clear the Silk Browser Cache and Data

Corrupt cache files and app data are a common culprit behind Silk Browser not opening on the Fire TV Stick. Open Fire OS settings to remove them manually.

Step 1: Head to Manage Installed Applications under Fire TV Stick settings (check the above steps).

Step 2: Select Silk Browser.

Step 3: Select Clear data, followed by Clear cache.

Alternatively, you can clear the Silk browsing data using the following steps:

Step 1: Select the Gear icon to open Settings > pick Applications.

Step 2: Select Silk Browser > navigate to Privacy and security.

Step 3: Select Clear browsing data > use the Fire TV remote to press the Clear Data button.

Fix 4: Disable Secure Connections

If you can’t open a website on the Silk Browser that doesn’t support HTTPS, disable its Secure Connections feature to access it.

Step 1: Head to the Silk Browser settings on Fire TV Stick (check the steps above).

Step 2: Scroll to Privacy and security > disable the Always use secure connections toggle.

Fix 5: Reset Your Fire TV Stick

If nothing works, reset your Fire TV Stick to fix existing Silk Browser issues.

Note: Resetting the Fire TV Stick deletes all the user data.

Step 1: Select the Gear icon to open Fire OS settings and pick My Fire TV.

Step 2: Select Reset to Factory Defaults and follow the on-screen instructions to reset it.